Delivered in English, for European operations with a Portuguese footprint.
Catalogue
| Code | Product or service | Delivery | Specification |
|---|---|---|---|
| PMV-02 | Mystery Call Verification Independent measurement of waiting time, menu structure and identification, by anonymous call | One-off engagement | Open specification |
| PMV-17 | Compliance File for Customer Service Building the documentary file that can be produced to contracting authorities, client auditors and regulators | One-off engagement | Open specification |
| PMV-11 | Multi-Jurisdiction Exposure Assessment Determination of which national regimes apply to an operation serving more than one Member State | One-off engagement | Open specification |
| PMV-20 | Customer Service Compliance Management System An annual cycle of monitoring, measurement, review and reporting, for operations with continuing exposure | One-off engagement | Open specification |
Specifications
Each product has its own specification, with objective, scope, method, deliverables, duration and audience.
PMV-02 · Mystery Call Verification
Independent measurement of waiting time, menu structure and identification, by anonymous call
Ficha técnicaPMV-17 · Compliance File for Customer Service
Building the documentary file that can be produced to contracting authorities, client auditors and regulators
Ficha técnicaPMV-11 · Multi-Jurisdiction Exposure Assessment
Determination of which national regimes apply to an operation serving more than one Member State
Ficha técnicaPMV-20 · Customer Service Compliance Management System
An annual cycle of monitoring, measurement, review and reporting, for operations with continuing exposure
Ficha técnicaThe indicative values given in the specifications are intended to allow a first order-of-magnitude assessment. [They require confirmation in a proposal, which depends on the size of the operation, the number of locations and the agreed scope.]
Request a proposal
State the product you need and the size of your operation. Proposals are issued within three working days.