Compliance in customer service is not a state you reach; it is a state you keep. Months pass between a rule entering into force and its practical application, and this regulatory framework has changed five times in five years.
Customer Service Compliance Management SystemPMV-20
- Objective
- Establish a regular cycle of verification and reporting that keeps compliance demonstrable over time, without depending on one-off engagements.
- Scope
- Regulatory monitoring of the six applicable layers; periodic measurement of the externally verifiable indicators; documentary review; reporting to the board; advance alerts on regulatory change.
- Method
- Definition of the indicator matrix and its frequency; execution of the quarterly measurement and review cycle; production of the status report; tracking of regulatory change with an impact note.
- Deliverables
- Indicator matrix; four quarterly status reports; regulatory change notes with impact assessment; annual report to the board.
- Duration
- Annual contract, with four quarterly cycles.
- Audience
- Operations with more than fifty seats, outsourcing providers and entities subject to a sector regulator.
- Prerequisites
- A prior compliance diagnostic or an existing compliance file.
- Lawful basis
- The legislation applicable to the operation in each jurisdiction served.
- Indicative value
- From €1,250 per month, under annual contract. [Indicative value.]
- Delivery
- One-off engagement
Request a proposal — Customer Service Compliance Management System
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